:root{--bg: #0a0b0e;--surface: #101218;--surface-2: #161922;--surface-3: #1c202b;--line: #222634;--line-soft: #1a1d27;--text: #e9ebf2;--text-2: #a7adbd;--muted: #6e7484;--accent: #e8743c;--accent-hi: #f18a56;--accent-dim: rgba(232, 116, 60, .12);--accent-line: rgba(232, 116, 60, .35);--green: #4fae74;--amber: #d9a441;--red: #e05c58;--r-sm: 8px;--r: 11px;--r-lg: 16px;--shadow: 0 1px 2px rgba(0,0,0,.4), 0 8px 24px rgba(0,0,0,.28);--ease: cubic-bezier(.22,.61,.36,1);color-scheme:dark}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--bg);color:var(--text);font:400 14px/1.55 Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;letter-spacing:-.006em}button,input,textarea{font:inherit;color:inherit;letter-spacing:inherit}button{cursor:pointer;background:none;border:0}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--line);border-radius:10px;border:3px solid transparent;background-clip:content-box}::-webkit-scrollbar-thumb:hover{background:#303648;background-clip:content-box}@keyframes fadeUp{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.45}}.login-wrap{height:100%;display:grid;place-items:center;padding:24px;background:radial-gradient(700px 420px at 50% 12%,rgba(232,116,60,.1),transparent 70%),var(--bg)}.login{width:100%;max-width:372px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:36px 34px 30px;box-shadow:var(--shadow);animation:fadeUp .45s var(--ease) both}.login .mark{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:linear-gradient(150deg,var(--accent-hi),var(--accent));font-weight:800;font-size:20px;color:#fff;margin-bottom:20px;box-shadow:0 6px 18px #e8743c47}.login h1{margin:0;font-size:21px;font-weight:650;letter-spacing:-.02em}.login .sub{margin:5px 0 26px;color:var(--muted);font-size:13px}.field{margin-bottom:14px}.field label{display:block;font-size:11px;font-weight:600;color:var(--text-2);text-transform:uppercase;letter-spacing:.06em;margin-bottom:7px}.field input{width:100%;padding:11px 13px;background:var(--bg);border:1px solid var(--line);border-radius:var(--r-sm);outline:none;transition:border-color .16s,box-shadow .16s}.field input:focus{border-color:var(--accent-line);box-shadow:0 0 0 3px var(--accent-dim)}.login button[type=submit]{width:100%;margin-top:10px;padding:11px;border-radius:var(--r-sm);background:var(--accent);color:#fff;font-weight:600;transition:background .16s,transform .1s}.login button[type=submit]:hover:not(:disabled){background:var(--accent-hi)}.login button[type=submit]:active:not(:disabled){transform:translateY(1px)}.login button[type=submit]:disabled{opacity:.45;cursor:default}.err{color:#f2a5a2;background:#e05c581a;border:1px solid rgba(224,92,88,.24);padding:9px 12px;border-radius:var(--r-sm);font-size:13px;margin-top:14px;animation:fadeIn .2s}.app{height:100%;display:flex;overflow:hidden}.rail{width:62px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;align-items:center;padding:14px 0 12px;gap:6px}.rail .mark{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:linear-gradient(150deg,var(--accent-hi),var(--accent));color:#fff;font-weight:800;font-size:16px;margin-bottom:14px;box-shadow:0 4px 14px #e8743c4d}.rail-btn{position:relative;width:42px;height:42px;border-radius:var(--r);display:grid;place-items:center;color:var(--muted);transition:color .16s,background .16s}.rail-btn:hover{color:var(--text-2);background:var(--surface-2)}.rail-btn.on{color:var(--accent);background:var(--accent-dim)}.rail-btn.on:before{content:"";position:absolute;left:-14px;top:50%;transform:translateY(-50%);width:3px;height:20px;border-radius:0 3px 3px 0;background:var(--accent)}.rail-btn .dot{position:absolute;top:7px;right:7px;min-width:16px;height:16px;padding:0 4px;border-radius:9px;background:var(--amber);color:#221a05;font-size:10px;font-weight:700;display:grid;place-items:center;border:2px solid var(--surface)}.rail .spacer{flex:1}.rail-btn.out:hover{color:var(--red)}.tip{position:absolute;left:52px;white-space:nowrap;background:var(--surface-3);border:1px solid var(--line);padding:5px 9px;border-radius:7px;font-size:12px;color:var(--text);opacity:0;pointer-events:none;transform:translate(-4px);transition:opacity .14s,transform .14s;z-index:20;box-shadow:var(--shadow)}.rail-btn:hover .tip{opacity:1;transform:none}.main{flex:1;display:flex;flex-direction:column;min-width:0}.header{height:60px;flex-shrink:0;display:flex;align-items:center;gap:16px;padding:0 22px;border-bottom:1px solid var(--line);background:var(--surface)}.header h2{margin:0;font-size:15px;font-weight:650;letter-spacing:-.015em}.header .crumb{color:var(--muted);font-size:13px}.metrics{margin-left:auto;display:flex;gap:8px}.metric{display:flex;align-items:baseline;gap:7px;padding:6px 12px;background:var(--surface-2);border:1px solid var(--line-soft);border-radius:20px}.metric b{font-size:13px;font-weight:650;font-variant-numeric:tabular-nums}.metric span{font-size:11px;color:var(--muted)}.metric.alert{background:#d9a4411a;border-color:#d9a4413d}.metric.alert b{color:var(--amber)}.content{flex:1;display:flex;min-height:0}.list{width:336px;flex-shrink:0;border-right:1px solid var(--line);display:flex;flex-direction:column;background:var(--surface)}.list-top{padding:14px 14px 0}.search{position:relative}.search svg{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--muted)}.search input{width:100%;padding:9px 12px 9px 33px;background:var(--bg);border:1px solid var(--line);border-radius:var(--r-sm);outline:none;transition:border-color .16s,box-shadow .16s}.search input::placeholder{color:var(--muted)}.search input:focus{border-color:var(--accent-line);box-shadow:0 0 0 3px var(--accent-dim)}.segmented{display:flex;gap:2px;margin:12px 0 10px;padding:3px;background:var(--bg);border:1px solid var(--line-soft);border-radius:var(--r-sm)}.segmented button{flex:1;padding:6px 4px;border-radius:6px;font-size:12px;font-weight:550;color:var(--muted);transition:color .16s,background .16s;white-space:nowrap}.segmented button:hover{color:var(--text-2)}.segmented button.on{background:var(--surface-3);color:var(--text);box-shadow:0 1px 2px #0000004d}.segmented button .n{display:inline-block;margin-left:4px;padding:0 5px;border-radius:8px;background:var(--amber);color:#221a05;font-size:10px;font-weight:700}.scroller{flex:1;overflow-y:auto;overscroll-behavior:contain;scroll-behavior:smooth;padding:4px 8px 12px}.row{display:flex;gap:11px;width:100%;text-align:left;padding:11px;border-radius:var(--r);position:relative;transition:background .14s var(--ease),transform .14s var(--ease);animation:fadeIn .25s}.row:hover{background:var(--surface-2)}.row.on{background:var(--surface-3)}.row.on:before{content:"";position:absolute;left:0;top:12px;bottom:12px;width:3px;border-radius:0 3px 3px 0;background:var(--accent)}.avatar{width:38px;height:38px;flex-shrink:0;border-radius:50%;display:grid;place-items:center;font-size:13px;font-weight:650;color:#fff;position:relative}.avatar .status{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;border:2.5px solid var(--surface)}.row:hover .avatar .status,.row.on .avatar .status{border-color:var(--surface-3)}.status.bot{background:var(--green)}.status.human{background:var(--red)}.row .body{min-width:0;flex:1}.row .l1{display:flex;align-items:baseline;gap:8px}.row .nm{font-weight:600;font-size:13.5px;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row .ts{font-size:11px;color:var(--muted);flex-shrink:0;font-variant-numeric:tabular-nums}.row .prev{color:var(--text-2);font-size:12.5px;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row .prev .pfx{color:var(--muted)}.chips{display:flex;gap:5px;margin-top:7px;flex-wrap:wrap}.chip{font-size:10px;font-weight:650;padding:2px 7px;border-radius:6px;letter-spacing:.03em;text-transform:uppercase}.chip.review{background:#d9a44124;color:var(--amber)}.chip.human{background:#e05c5824;color:var(--red)}.chip.booked{background:#4fae7424;color:var(--green)}.thread{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--bg)}.thread-bar{height:60px;flex-shrink:0;display:flex;align-items:center;gap:12px;padding:0 20px;border-bottom:1px solid var(--line);background:var(--surface)}.thread-bar .avatar{width:34px;height:34px;font-size:12px}.thread-bar .who{font-weight:650;font-size:14px;line-height:1.25}.thread-bar .meta{font-size:12px;color:var(--muted)}.thread-bar .right{margin-left:auto;display:flex;align-items:center;gap:9px}.btn{padding:7px 13px;border-radius:var(--r-sm);font-size:13px;font-weight:550;background:var(--surface-2);border:1px solid var(--line);color:var(--text);transition:border-color .16s,background .16s,transform .1s}.btn:hover:not(:disabled){background:var(--surface-3);border-color:#2e3342}.btn:active:not(:disabled){transform:translateY(1px)}.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover:not(:disabled){background:var(--accent-hi);border-color:var(--accent-hi)}.btn:disabled{opacity:.45;cursor:default}.btn.sm{padding:5px 10px;font-size:12px}.stream{flex:1;overflow-y:auto;overscroll-behavior:contain;scroll-behavior:smooth;padding:24px 26px 8px;display:flex;flex-direction:column;gap:3px}.daysep{align-self:center;margin:14px 0 12px;font-size:11px;font-weight:600;color:var(--muted);background:var(--surface-2);border:1px solid var(--line-soft);padding:3px 11px;border-radius:20px;letter-spacing:.03em}.bubble-wrap{display:flex;flex-direction:column;animation:fadeUp .24s var(--ease) both}.bubble-wrap.out{align-items:flex-end}.bubble-wrap+.bubble-wrap{margin-top:3px}.bubble-wrap.first{margin-top:12px}.bubble{max-width:min(62ch,70%);padding:9px 13px;font-size:13.5px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere;border-radius:14px}.bubble.guest{background:var(--surface-2);border:1px solid var(--line-soft);border-bottom-left-radius:5px}.bubble.bot{background:#1d2b3a;border:1px solid #24374b;border-bottom-right-radius:5px}.bubble.staff{background:linear-gradient(160deg,var(--accent-hi),var(--accent));color:#fff;border-bottom-right-radius:5px}.stamp{font-size:10.5px;color:var(--muted);margin:3px 4px 0;opacity:0;transition:opacity .16s}.bubble-wrap:hover .stamp,.bubble-wrap.last .stamp{opacity:1}.composer{flex-shrink:0;padding:14px 26px 18px;background:var(--bg)}.composer .shell{display:flex;gap:10px;align-items:flex-end;padding:8px 8px 8px 14px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);transition:border-color .16s,box-shadow .16s}.composer .shell:focus-within{border-color:var(--accent-line);box-shadow:0 0 0 3px var(--accent-dim)}.composer textarea{flex:1;resize:none;border:0;outline:none;background:none;min-height:26px;max-height:160px;padding:5px 0;line-height:1.5}.composer textarea::placeholder{color:var(--muted)}.hintbar{display:flex;align-items:center;gap:8px;margin:9px 4px 0;font-size:11.5px;color:var(--muted)}.hintbar kbd{background:var(--surface-2);border:1px solid var(--line);border-bottom-width:2px;border-radius:5px;padding:1px 5px;font-size:10.5px;font-family:inherit;color:var(--text-2)}.hintbar .win{margin-left:auto}.hintbar .win.soon{color:var(--amber)}.locked{display:flex;gap:12px;padding:14px 16px;border-radius:var(--r);background:#e05c5812;border:1px solid rgba(224,92,88,.22)}.locked .t{font-weight:600;font-size:13px;color:#f2a5a2;margin-bottom:3px}.locked .d{font-size:12.5px;color:var(--text-2)}.pane{flex:1;overflow:auto;padding:22px 26px}.pane-head{display:flex;align-items:baseline;gap:10px;margin-bottom:16px}.pane-head h3{margin:0;font-size:15px;font-weight:650;letter-spacing:-.015em}.pane-head span{color:var(--muted);font-size:13px}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);overflow:hidden}table{width:100%;border-collapse:collapse;font-size:13px}th{text-align:left;padding:10px 16px;font-size:11px;font-weight:650;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;background:var(--surface-2);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:1}td{padding:13px 16px;border-bottom:1px solid var(--line-soft);vertical-align:middle}tbody tr:last-child td{border-bottom:0}tbody tr{transition:background .13s}tbody tr:hover{background:var(--surface-2)}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;color:var(--text-2)}.strong{font-weight:600}.tag{display:inline-block;font-size:11px;font-weight:600;padding:3px 9px;border-radius:6px;background:var(--surface-3);color:var(--text-2);text-transform:capitalize}.tag.open{background:#d9a44124;color:var(--amber)}.tag.resolved{background:#4fae7424;color:var(--green)}.tag.complaint{background:#e05c5824;color:var(--red)}.tag.uncertain{background:#788cff21;color:#93a4ff}.empty{flex:1;display:grid;place-items:center;padding:60px 24px;text-align:center;animation:fadeIn .3s}.empty .inner{max-width:300px}.empty .ico{width:46px;height:46px;margin:0 auto 14px;border-radius:13px;display:grid;place-items:center;background:var(--surface-2);border:1px solid var(--line);color:var(--muted)}.empty .t{font-weight:600;font-size:14px;margin-bottom:4px}.empty .d{color:var(--muted);font-size:13px;line-height:1.55}.skel{padding:12px 11px;display:flex;gap:11px}.skel .c{width:38px;height:38px;border-radius:50%;background:var(--surface-2);animation:pulse 1.4s infinite}.skel .l{flex:1}.skel .l i{display:block;height:9px;border-radius:5px;background:var(--surface-2);animation:pulse 1.4s infinite}.skel .l i+i{margin-top:8px;width:70%}@media (max-width: 900px){.list{width:100%}.thread,.app.has-sel .list{display:none}.app.has-sel .thread{display:flex}}